Shipping policy

SHIPPING POLICY

Last updated: June 4, 2026

This Shipping Policy applies to all orders placed with Finest Cut (https://finestcut.co.uk/).

1. Company Information

The website https://finestcut.co.uk/ is operated by:

Trading Name: Finest Cut
Legal Entity: PADDIMAC RAINWEAR LIMITED
Company Registration Number (CRN): 05701586
Registered Office Address: 161E Sheen Road, Richmond, TW9 1YS, United Kingdom
Email: customerservice@finestcut.co.uk

2. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).

Orders placed after business hours, on weekends, or during public holidays will be processed on the next business day.
During peak seasonal periods or promotional events, slight delays in processing may occur. We will notify you if any significant delay is expected.

3. Shipping Methods

To ensure secure and efficient delivery, we partner with the following trusted courier services:

Royal Mail
DPD The specific shipping method and carrier are automatically selected based on the package size, weight, and delivery efficiency.

4. Delivery Time

Estimated delivery time within the United Kingdom: 3–5 business days.
Please note: Delivery times are realistic estimates provided by our carriers and are not strictly guaranteed. Delays may occasionally occur due to external factors beyond our control, such as extreme weather conditions, industrial action, or regional logistical disruptions.

5. Shipping Costs

We offer FREE standard shipping on all orders delivered within the United Kingdom.
No minimum order value is required, and no hidden delivery charges apply for standard shipping at checkout.
Any future premium express or next-day shipping options, if made available, will be clearly displayed with their respective costs before you finalise your payment.

6. Order Tracking

Once your order has been dispatched from our facility:

You will automatically receive a confirmation email containing your tracking number and a link to the courier's tracking portal.
You can monitor your shipment's progress directly via the Royal Mail or DPD website.

7. Failed Deliveries

If a delivery cannot be successfully completed due to:

An incorrect or incomplete address provided by the customer, OR
The customer not being available to receive or collect the package after multiple courier attempts, the package may be securely returned to our facility. In such cases, the customer may be responsible for any additional re-delivery shipping charges incurred.

8. Lost or Delayed Shipments

If your order is significantly delayed beyond the estimated delivery window or you suspect it has been lost in transit:

Please contact us immediately at customerservice@finestcut.co.uk.
We will open a formal investigation with the carrier on your behalf. While we cannot accept direct liability for delays caused entirely by third-party couriers, we will fully assist you to ensure a replacement or resolution is provided.

9. Damaged Packages

In the event that your package arrives visibly damaged or tampered with:

Please report the issue to us within 48 hours of delivery by emailing customerservice@finestcut.co.uk.
Please provide clear photographs of the damaged packaging and the condition of the items inside.
We will promptly arrange a replacement or full refund in strict accordance with our Return & Refund Policy.

10. Incorrect Address Disclaimer

Customers are entirely responsible for ensuring that the shipping address entered at checkout is accurate and complete. We are not liable for non-delivery or lost packages resulting from incorrect address inputs.

11. International Shipping

Currently, our store primarily processes and ships orders within the United Kingdom. If international shipping options become available in the future, specific delivery timescales, restrictions, and international rates will be explicitly updated here and displayed at checkout.

12. Customs, Duties and Taxes

For any potential international orders outside the UK mainland, please note that import duties, custom clearances, and local taxes may apply upon arrival in the destination country. These additional regulatory charges are the sole responsibility of the customer.

13. Liability Disclaimer

To the fullest extent permitted by applicable UK law, PADDIMAC RAINWEAR LIMITED is not liable for any logistical delays, delivery failures, or damages arising from circumstances constituting force majeure or actions entirely attributable to third-party courier operations.