Important Customer Notice: Update on Outstanding Orders & Refunds

Dear Customers,

We are writing to inform you of some significant logistical challenges we have recently faced regarding order processing, shipping, and internal management.

Unfortunately, we have been unable to resolve these issues quickly enough to provide the standard of service and delivery times you expect from us. Because of this, we have made the difficult decision to issue full refunds for all orders placed over the last month that have either not been dispatched or have failed to arrive.

What happens next?

• Automatic Refunds: If your order has not been shipped, or if it has been lost/delayed and has not reached you, your order will be cancelled, and a full refund will be issued directly to your original payment method.

We understand exactly how frustrating and disappointing this news is, especially for those of you who have been waiting patiently for your items. We sincerely apologise for letting you down and for any inconvenience this situation has caused.

Thank you for your patience and understanding while we work through this difficult period.

Sincerely,

Management Team | Finest Cut