Refund policy

RETURN & REFUND POLICY

Last updated: June 4, 2026

This Return and Refund Policy applies to all purchases made through Finest Cut (https://finestcut.co.uk/).

1. Consumer Rights (UK Law Compliance)

This policy complies with:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The Consumer Rights Act 2015

As a consumer, you are entitled to clear information, fair terms, and remedies if goods are faulty or not as described.

2. Right to Cancel (14-Day Cooling-Off Period)

You have the legal right to cancel your order within 14 days from the day you receive your goods, without providing a reason.

To exercise your right:

Notify us via email at customerservice@finestcut.co.uk
Include your order number and full name
After cancellation, you have 14 additional days to return the item to our designated return address.

3. Return Conditions

To be eligible for a return:

Items must be unused and in their original condition.
Items must include all original packaging and tags.
Items must not show signs of use, damage, or alteration.
Proof of purchase (order confirmation email) is required.

For golf products:

Equipment must not be used on a golf course.
Golf clubs must not show any signs of wear, ball marks, or scratches.

4. Return Process

To initiate a return, please follow these steps:

Contact us at customerservice@finestcut.co.uk before sending any items.
Provide your Order number and the Reason for return.
Wait for our team to provide return approval and the specific return shipping instructions.
Ship the item back using a tracked service (such as Royal Mail or DPD).

Please note: Returns sent without prior contact and approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items.
Original shipping costs are non-refundable.
If the item is faulty, damaged, or incorrect upon arrival, we will cover or reimburse all return shipping costs.
We strongly recommend using a tracked and insured shipping service, as we cannot guarantee that we will receive your returned item.

6. Processing & Delivery Times

Order processing time: 1–2 business days.
Estimated delivery time: 3–5 business days (via Royal Mail or DPD).
Delays may occasionally occur due to external factors beyond our control.

7. Refunds

Once we receive and inspect your returned item:

Refunds are issued within 14 days of receipt.
Refunds are automatically processed back to your original payment method.
You will receive a confirmation email once the refund has been processed.

We may withhold the refund until:

We receive the returned goods back, OR
You provide sufficient proof of the return shipment.

8. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, if your item is faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair.

Please contact us immediately at customerservice@finestcut.co.uk with your order details and photographic evidence of the issue. We will cover all associated return and replacement costs.

9. Late or Missing Refunds

If you haven't received your refund yet:

First, check your bank account again.
Contact your credit card company or bank, as it may take some processing time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at customerservice@finestcut.co.uk.

10. Non-Returnable Items

We do not accept returns for:

Clearly used or worn items.
Items missing their original branded packaging.
Customised, bespoke, or personalised items.
Gift cards.

11. Exchanges

We only replace items if they are defective, damaged, or if you received the incorrect item. If you need to request an exchange, please email us at customerservice@finestcut.co.uk.

12. Fraud Prevention & Abuse

We reserve the right to refuse returns or refunds in cases where we suspect policy abuse, fraud, or activities that violate our terms of service.

13. Contact Information

For any questions regarding your returns, refunds, or cancellations, please contact us:

Company Name: PADDIMAC RAINWEAR LIMITED (Finest Cut)
Registered Address: 161E Sheen Road, Richmond, TW9 1YS, United Kingdom
Email: customerservice@finestcut.co.uk
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

14. Legal Notice

This policy is governed by and construed in accordance with the laws of England and Wales. Nothing in this policy affects your statutory consumer rights.